VPN94 / SUPPORT
Contact & Support Tickets
Submit account, subscription, connection, and billing questions through the user panel. Replies and follow-up details stay in the original ticket for easy reference.
You must be signed in to submit a ticket. Make sure you’re using the account related to the issue.
Contact Options
User Panel Tickets
Use tickets for account access, subscription purchases, client connection issues, order checks, and refund questions. If your issue requires account or order details, include them in the ticket. Don’t post account information publicly.
No standard response time is currently published. Check your ticket status and replies in the support center after submitting. If more information is needed, add it to the original ticket to keep the troubleshooting context together.
No contact email is currently listed. For general questions or issues that require an account check, please use the ticket system.
Telegram
No Telegram contact account is currently listed. Refer to information published on this site and in the user panel, and don’t send account or payment details to unverified accounts.
Details to Prepare
Connection and Client Issues
Include your platform, client name, approximate time of the issue, selected region, and the error message shown. Say whether the issue occurs while connecting or when accessing a particular website after connecting, and list the troubleshooting steps you’ve already tried.
Screenshots should show the relevant error message, but hide subscription links, access tokens, and other account credentials. Never include your password or full subscription URL.
Orders and Data Usage
Sign in and provide the relevant order ID, plan name, and status shown in the user panel. For payment checks, specify the method used: Alipay / WeChat Pay / USDT. Include only the payment details needed to resolve the issue.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is converted into remaining days. Data add-ons remain available until used and never expire. Check the records in your user panel and describe your question.
Refund Questions
VPN94 offers a 60-day no-questions-asked refund. Before applying, read the refund policy, then submit a ticket with the relevant order details and refund request. Follow-up information will be provided in the ticket.
Before submitting, Review
For installation and subscription imports, see the Guides. For account and common connection issues, visit the Help Center. For server types and how to choose, see Server Information.
If the guides don’t cover your situation, note what you’ve already reviewed and what remains unresolved in your ticket so support can continue troubleshooting.